Refund & Return Policy

1. Our Approach

Every item from Tiffany's Touches is made to order, printed, pressed, or assembled specifically for your order after you place it. Because of that, we can't accept returns simply for a change of mind. What we can promise is that if something arrives wrong because of us, we'll make it right.

2. What's Covered

We'll reprint or replace your order at no cost if:

• Your item arrived with a print defect, misprint, or major color issue
• Your item was damaged in shipping
• You received the wrong item, wrong size, or wrong quantity because of a fulfillment error on our end

3. What's Not Covered

Because every order is custom-made, we're not able to offer returns or refunds for:

• Change of mind or buyer's remorse
• Ordering the wrong size (check our size chart before submitting your order)
• Errors in artwork, text, or spelling that were approved as submitted by the customer

4. How to Report an Issue

If something's wrong with your order:

1. Reach out within 14 days of delivery through your My Orders portal, or by email, and include a photo of the issue
2. Tiffany will review your order and photo and confirm next steps
3. If it qualifies, we'll arrange a reprint or replacement, return shipping is on us

5. Timeframe

Reports must be made within 14 days of delivery. We're not able to process requests made after that window.

6. Made to Order Items and Shipping Delays

Many of our items are made to order: printed after you place your order rather than pulled from stock. These ship within 5–10 business days of payment, plus carrier transit time.

If we cannot ship within the time we quoted, we will email you before the deadline with a new date. You may choose to wait for the new date or cancel for a full, prompt refund.

7. Contact

Questions about an order or this policy? Reach us at [email protected] or through your My Orders portal.